Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
General Questions
What is your return policy?
We want you to be completely satisfied with your purchase, but we do have quite a strict return policy because after use the machines and filters contain bio-materials. Please visit our Returns page for more details. We accept returns on most items within 30 days of the purchase date.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer support team at hello@moziko.store as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer international shipping. for more details contact our customer support team at hello@moziko.store.
What happens if my product is defective?
If you receive a defective product, please contact us immediately at hello@moziko.store. We will evaluate the issue and arrange a replacement or repair under our warranty policy.
Product Questions
What makes MOZIKO products different from others on the market?
We are health advocates and our machines are designed with powerful motors, advanced filtration technology, and ergonomic designs, ensuring both efficiency and comfort, creating a healthier workplace for you and your clients.
What is the main specifications for the AURA model?
The AURA model is more lightweight and rather flexible on a floor rolling stand and more compact. It has 3 modes of the built-in LED lighting and 3 modes of suction power controlling with the power adapter/controller outside the device that makes it simple to control it on pedicure station.
Are your products noisy?
MOZIKO dust collectors are designed to provide powerful suction with minimal noise, ensuring a comfortable working environment.
What if I need replacement parts?
Replacement parts, such as filters, are available on our website. If you lose some parts or want/need a replacement, contact customer support team at hello@moziko.store to order those.
How do I know when to change the filter?
You’ll notice reduced suction power when the filter needs to be changed, or after 45 days of regular use.
Do the machines come with replacement filters?
They come with a starter filter, and replacements can be purchased through our website.
How do I care for my MOZIKO machines?
The filter should be regularly cleaned or replaced, depending on use. Refer to the user manual for cleaning instructions. We recommend cleaning the filter and the inside of the “head” once in 2 weeks and changing the filters once in 45 day.
Payment Questions
What payment methods do you accept?
We accept all payment methods except Bitcoin. Please note that prices are VAT excluded.
Do you offer installment payment options?
Yes, we do! please contact us on our contact page for further information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
Shipping Questions
How long does shipping take?
Shipping time varies depending on your location. It usually takes from 7-10 working days.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. To check it, please put the items you like in the cart, at the checkout when you insert your city and zip code, you’ll see the estimated shipping cost.
Do you offer free shipping?
Currently, we do not offer free shipping, as our professional equipment is quite bulky.
Contact Questions
How can I contact customer service?
You can reach our customer support team by emailing hello@moziko.store or via chat at www.moziko.store or through Instagram @moziko.store
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at hello@moziko.store